Refund policy

Because everything is made to order, we don’t accept returns or exchanges for buyer’s remorse (e.g., changed mind).
We fix our mistakes—no fuss.

We’ll replace or refund if:

• Item is defective, misprinted, damaged in transit, or the wrong item arrived.

How to file a claim

• Email help@harbourandfinch.com within 30 days of delivery (or of the estimated delivery date for lost parcels).

• Include order number and clear photos of the issue + packaging label.

• Don’t return anything to the sender unless we provide an RMA—our print partners can’t process ad-hoc returns.

Lost packages

• If tracking shows no movement for 10+ days (domestic) or 21+ days (intl), contact us—we’ll investigate and replace or refund.

Cancellations & changes

• We can edit/cancel until production starts (often within a few hours). Message us ASAP; once in production, changes aren’t possible.

Color & placement variance

• Small variations in color/placement can occur with print-on-demand. We keep line weights and margins within safe tolerances; if something looks off, we’ll make it right.