Refund policy

Every print is made to order for you by our print partner, so it travels straight from the printer to your door.

If something's wrong. If your print arrives damaged, misprinted, or not as you ordered, email support@harbourandfinch.com within 14 days of delivery with a photo. We'll send a free reprint or give you a full refund, whichever you prefer. You don't need to send it back.

Changed your mind? Because every print is made to order, we don't accept change-of-mind returns, except where the law gives you that right. If you're in the UK, you can cancel an order for a print without personalisation within 14 days of delivery: email us within that time, then return the print in its original tube and packaging (return postage is yours). We refund the price and the standard delivery charge within 14 days of getting it back, less a deduction if it's been damaged by handling beyond what's needed to inspect it.

Personalised prints (with your own words or date) are made to your specification, so they can't be cancelled for a change of mind. Please check your words before ordering. If we've made a mistake, the "something's wrong" promise above still applies.

Refunds go back to your original payment method.